Survey
We evaluate the degree of customer satisfaction with the company, products or services
What is a Customer Satisfaction Survey?
A customer satisfaction survey is a data collection instrument designed to obtain direct feedback from customers about their experience with a product, service, or company. With PSP-Connect allows organizations to collect opinions, perceptions and evaluations of their customers in order to evaluate the level of satisfaction and ultimately improve the quality of their offerings.
Goals
Measure customer satisfaction: seeks to evaluate the degree of customer satisfaction with the company, its products or services. This provides a key metric to understand how the quality and effectiveness of what is offered is perceived.
Identify areas for improvement: Through customer responses, specific areas requiring improvement can be identified. This allows the company to focus on weaknesses and make adjustments to better meet customer needs.
Build customer loyalty: A well-designed survey and tracking actions taken as a result can strengthen the relationship with the customer. Customer satisfaction is an important factor in long-term loyalty and retention.
Evaluate the effectiveness of customer service strategies: Can help determine whether customer service strategies are working. If customers are dissatisfied, it may be a sign that customer service practices need to be adjusted.