Online desk
This is the assistance and advice provided by us, to those who use our products or services, either in person or remotely.
What are they and what are they for?
Online Desk services, also known as Service Desk or Online Help Desk, are digital platforms that centralize and manage a company's technical assistance and support requests (internal or external) through channels such as chat, email and web forms.
Online services serve to facilitate user access to products, information and tools through digital platforms, that is, without having to be present in a physical location.
Benefits of an online help desk
Specialization of competitive activities.
Increased customer loyalty.
Acquisition of new clients.
Reduction of economic costs and time.
Improvement of corporate image and perception of business identity.
Increased satisfaction of current customers and employees.