Public services portal
PSP-Connect is a secure public service portal designed to strengthen the relationship between constituents and their parliamentary representatives. It provides a seamless, transparent channel for communication, ensuring that every voice can be heard, documented, and thoughtfully considered.
Through PSP-Connect, constituents can easily submit concerns, share ideas, and follow up on issues that matter to them, while representatives gain a structured and efficient way to engage with the people they serve. The platform promotes accessibility, accountability, and timely responses, helping to build trust and informed decisionmaking.
By simplifying communication and encouraging active civic participation, PSP-Connect empowers citizens and supports representatives in better understanding and responding to the needs of their communities.
About
Purpose
PSP-Connect exists to strengthen democratic engagement by providing a simple, secure, and transparent way for constituents to communicate with their parliamentary representatives. The system ensures that every voice can be shared, heard, and considered, while enabling representatives to respond more effectively to the needs of their communities.
PSP-Connect´s platform is designed to:
Give public service technology company focused on strengthening democratic engagement through secure, accessible digital solutions. The company develops and operates a modern public service portal that connects constituents directly with their parliamentary representatives, enabling clear, structured, and meaningful communication.
Ensure that public voices are heard, recorded, and considered, while providing representatives with efficient tools to manage constituent engagement at scale. By prioritizing usability, data security, and transparency, the company supports accountable governance and informed decision-making.
With a mission to enhance civic participation and trust in public institutions, PSPConnect delivers reliable, purpose-built technology that helps governments and representatives better serve their communities in an increasingly digital world.
Services by departments
Happy Clients
Projects
Hours Of Support
Hard Workers
Services
We evaluate the degree of customer satisfaction with the company, products or services
PSP-Connect provides strategic consulting services to support governments, public institutions, and organizations in strengthening civic engagement and communication frameworks. We work closely with stakeholders to assess existing processes, design effective engagement strategies, and implement technology-driven solutions that improve transparency, responsiveness, and public trust.
Our consulting approach combines policy insight, digital transformation expertise, and practical implementation to help clients align citizen needs with institutional objectives, enabling informed decision-making and sustainable public service outcomes.
Online survey
Through this section we try to reach out to you in a friendly and quick way, to find out your opinion about our services.
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Online desk
Sometimes the information gathered by our specialists in the field needs to be expanded, corrected and/or understood; we offer our online help desk.
Real-time compliance
Every citizen has the right to know the progress or stage of a project in their community. Here is a general summary of these and other information of interest.
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Information support
This section covers general or supporting information that underpins the work of the Public Service, Home Affairs, Labour and Gender Affairs area and relates to ongoing projects.
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Subscriptions
To bid, you must register in the psp-connect system (as legal person accredited in Saint Lucia), complying with legal requirements and presenting certificates of capacity, when requested.
Company Data: Complete the registration form, including general data, type of company, and register an administrator user or representative of the entity.
Registration benefits:
Paperwork savings: By registering in an official registry such as PSP-Connect, you do not have to present certain basic documents in each tender, since the administration can consult them directly.
Access to Opportunities: Allows you to learn about and participate in the State purchasing processes.
Transform Your Experience with Our Solution
PSP-Connect transforms how constituents and representatives interact by replacing fragmented, traditional communication with a unified, digital-first platform. Our solution streamlines engagement, improves responsiveness, and ensures every interaction is structured, secure, and meaningful.
By simplifying communication, enhancing transparency, and enabling data-informed insights, PSP-Connect empowers representatives to better understand community needs while giving constituents confidence that their voices are acknowledged and valued.
The result is a more efficient, inclusive, and trusted public service experience for all.
Our Professional Team
Philip J. Pierre
Political LeaderCastries East
Ernest Hilaire
1st Deputy Political LeaderCastries South
Shawn Edward
2nd Deputy LeaderDennery North
Moses Jn. Baptiste
Chairman of SLPVieux Fort - North
Alfred Prospere
Dennery South
Alva Baptiste
Laborie | Augier
Danny Butcher
Vieux Fort - South
Emma Hippolyte
Soufriere | Fond St. Jacque
Jeremiah Norbert
Micoud North
John P. Estephane
Babonneau
Keithson Charles
Choiseul | Saltibus
Kenson J. Casimir
Gros Islet
Lisa Jawahir
Castries South- East
Shanda Harracksingh
Micoud South
Wayne Girard
Anse La Raye | Canaries
Frequently Asked Questions
We provide clear and concise information on recurring topics, improving efficiency for both the user and the PSP-Connect.
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Connect with SupportHow is automation changing the use of surveys?
Automation allows companies to create surveys that adapt in real time to user responses, send them automatically after a key interaction, and analyze the results immediately. This speeds up collection and analysis times, improves the respondent experience, and reduces human error.
Do automated surveys replace traditional research?
Not necessarily. Automated surveys complement traditional methodologies, offering speed and scalability. Even so, the design of the questionnaire, the choice of the sample and the analysis of the results continue to require professional judgment..
What role does artificial intelligence play in the future of surveys?
AI is improving the way customer satisfaction survey data is analyzed, enabling:
Detect patterns and segment results automatically.
Analyze feelings in open comments.
Generate action recommendations from the data collected.
AI does not replace research, but it enhances its scope and depth.
What advantages do automated surveys offer?
Automated surveys represent a paradigm shift in the way information is collected and processed.
Key benefits of automating your surveys
Higher response rate: The dynamic and contextual format improves participation.
Real-time results: you don't have to wait to see trends.
Reduced operational load: fewer repetitive tasks for your team.
Personalization at scale: Each user sees only the relevant questions.
This turns customer satisfaction surveys into intelligent processes that generate real and actionable insights.
How are customer satisfaction surveys integrated into automated flows?
More and more platforms allow surveys to be integrated directly into digital workflows (CRM, email marketing, apps).
For example:
Send a survey automatically after a purchase.
Activate a survey if a customer leaves a negative review.
Collect feedback after receiving technical support.
These integrations allow you to evaluate the experience at the right time, with context and without effort for the user.
How important is the online desk service?
It is critical to business continuity, ensuring that technology operations run without interruption, acting as the face of IT for employees and customers. Improving user experience, reducing costs and increasing productivity by offering rapid problem resolution, 24/7 support, self-service and a clear view of IT performance through tracking and automation.
Key Benefits
Centralization and Efficiency: Unify all IT requests (incidents, service requests, passwords) in one place, streamlining resolution.
Cost Reduction: Reduce operating expenses by automating tasks and solving problems remotely, often without direct human intervention.
Improves User Experience: Provides consistent support, clear communication and self-service options, increasing satisfaction.
Significantly improve internal and external customer experience
Having a Service Desk will allow the company to centralize the requirements, incidents and problems of its users, prioritize them and ensure that they will be resolved in a timely manner, within the established times, which will guarantee that users are satisfied with the support service provided by the different areas of the organization. With a service desk, you will be able to monitor the status of each case and ensure that it is resolved effectively.
You will be more effective in solving problems
The service desk is designed to facilitate problem resolution. By having trained technical personnel and a well-parameterized service desk, your company will be able to provide support service in a quick and organized manner, in addition to having the possibility of building its own knowledge base for users and technicians, which will help easily obtain solutions to common problems.
The main difference between the Help Desk and the Service Desk
The Help Desk is reactive and focuses on solving first-level IT problems (passwords, basic software), acting as the first line of support. The Service Desk is broader, strategic and proactive, managing the entire lifecycle of IT services, including incidents, requests, change and asset management, integrating with the business for a complete vision and continuous improvement, not just repairing.
How is the completion of a project measured?
To evaluate a project, evaluation techniques such as cost-benefit analysis, impact analysis, outcome evaluation, performance evaluation, and benchmarking can be used.
What are the 4 stages of a project?
The project management life cycle is typically broken down into four phases: initiation, planning, execution, and closure.
How is compliance defined?
It is defined by clearly establishing the objectives, scope, budget, schedule and success criteria at the beginning, and is continually monitored to ensure adherence to these points
How do you ensure quality and compliance?
Through quality planning, quality control (monitoring), and quality assurance (verification), as well as formal validation of deliverables with the client or sponsor
What does "compliance" mean in social and political projects?
It means achieving the proposed goals (social, political) and adhering to regulations and ethical standards, ensuring that the project is viable, effective and responsible, identifying beneficiaries and generating positive impact.